Children's residential care. One setting. No gaps. SureShift places fully vetted workers into children's residential homes — with a contractual penalty clause if any shift goes unfilled.
Zero-Gap Guarantee
If we miss a shift, it's on us. In writing. Contractual penalty clause — no exceptions.
Most children's homes have experienced it. A worker drops out the night before. The shift goes to whoever picks up the phone first. The child wakes up to a stranger. SureShift was built to make that situation contractually impossible.
The shift starts in two minutes. The worker just cancelled. You already know how this day ends.
A gap on the rota is a question in an inspection. Every unfilled shift is evidence.
When managers cover gaps, the home runs you. Not the other way around.
Most agencies offer a best-effort promise. SureShift offers a penalty clause. If a confirmed shift goes unfilled due to our failure, the financial consequence falls on us — not on your home, not on your manager, and not on the children in your care.
Zero-Gap Guarantee — Key Terms
Financial penalty triggered on confirmed unfilled shifts. Clause sits within the Service Agreement. No fine print designed to be escaped.
Written into the contract
The guarantee is not a marketing phrase. It is Clause 5 of the SureShift Service Agreement, reviewed by a commercial solicitor before issue.
150% bench depth as the structural backstop
We maintain 1.5 workers per shift we commit to filling. The guarantee is backed by bench depth that most agencies never reach.
4-hour emergency cover window
For unplanned absences, our standard response target is four hours. It is a named contact who knows your home.
Fill rate tracked and reported
Every shift offered, filled, and covered is logged from day one. By month six, you have a real fill-rate record you can show Ofsted.
Clear terms in writing. Including the Zero-Gap Guarantee. We recommend solicitor review before signing.
150% staffed before your first shift. Pre-vetted, DBS-checked, trained. Ready from day one.
Reliable coverage. Full audit trail. Ofsted-ready documentation. You manage the home. We handle the staffing.
We don't work across care settings because breadth isn't the point. Children's residential is the only environment where the stakes are this specific, the compliance this exacting, and the cost of a wrong placement this high. So it's the only place we work.
PAYE employment, not self-employed gig workers
Every SureShift worker is employed by us on PAYE. Employer liability sits with SureShift. No umbrella companies.
Update Service DBS checked before every first shift
We verify DBS status via the Update Service, not photocopies. Written compliance summary before any worker arrives.
Children's residential only — not adult care, not NHS
Our entire worker pool has children's residential care experience. This is our only sector. That's the point.
Predictable costs. No emergency premiums.
Tiered pricing you can budget for. Full audit trail on every shift. Documentation that stands up to inspection.
Residential Support Workers
Senior Support Workers
Support Leaders
All PAYE employed, DBS-verified via the Update Service, and briefed on your home before their first shift.
If a shift goes unfilled, the penalty clause in your Service Agreement is triggered. Automatically. No chasing required.
Every worker is DBS Update Service checked, right-to-work verified, and safeguarding-certified. You receive a Compliance Summary before their first shift.
When a shift drops at short notice, our bench depth means we can cover it. 150% bench depth versus the industry standard of 100-110%.
Our points system rewards reliability. Workers earn more by showing up consistently — which means your children see familiar faces, not strangers.
For Care Workers
Our workers support children and young people with emotional and behavioural difficulties, learning disabilities, autism, and complex needs — in Ofsted-registered residential settings only.
PAYE employment. Consistent shifts. A points-based reward system that pays you more for reliability. No umbrella companies. No self-employment risk. Just stable work in a setting you know.
Talk to us about your shift pattern, your compliance requirements, and what your current agency isn't doing.
info@sureshiftcare.comThe penalty clause in your Service Agreement is triggered. You are compensated. This is not a best-effort promise — it is a contractual obligation.
Yes. Every SureShift worker is employed directly by us. You carry no employer liability.
Our target response time is 4 hours.
We check every worker against the DBS Update Service before placement and send a Compliance Summary to your home confirming status.
Yes. Scheduled and emergency cover across all shift patterns.
Yes. Our Preferred Supplier Agreement is designed for homes that want a single, accountable staffing partner.